I know what was said, but what was really communicated?  Too often, because of courtesy, culture, or for other reasons, one party doesn’t believe it’s appropriate (or more likely worth the risk) to share their true thoughts and opinions.  I sometimes wonder how much is gained or lost as a result.  Some of my favorite words of advice to young leaders and anyone in a customer-facing role is “Listen for what was meant, not just what was said.”

Rob Marchalonis helps organizations improve their Leadership, Strategy, & Processes (LSP) so they can grow and prosper.  Connect with him at LSP123.com or IncentShare.com

More Business Advice

Business owners, employers, and leaders can sharpen their skills with the content below.

Who’s In Your Trusted Inner Circle?

"You are the average of the five people you spend the most time with." Jim RohnRead for More Business Advice Whether you're a C-level leader, entrepreneur or looking to sharpen your leadership skills, the content below will help you level-up your business leadership....

Peer Pressure

Peer Pressure

In my experience, one of the most formidable powers in your workplace is peer pressure.  The ongoing anxiety by employees that their input and actions will be observed, judged, and possibly challenged by co-workers, associates, friends, and family. When the culture...

Definition of Culture

My simple definition of an organization's culture is: (Leadership + Strategy) = Culture Who leaders are, what they believe, how they behave, and their plan or strategy to move the organization forward and deliver increasing value to stakeholders tends to define the...

Shared Success

Find a simple way to "share the success" of your organization with your workgroups and you can unleash amazing capacity and potential within your workforce!  Learn more at IncentShare.comRead for More Business Advice Whether you're a C-level leader, entrepreneur or...

Super Strategies

Super Strategies

During 25+ years as a business leader, some strategies have proven to be game-changers.  Virtually all were taught to me by others, and many produced amazing results.  Here are a few from my Top 10 list: A simple emphasis on LSP - Leadership, Strategy, & Process....

Exceed Expectations

Many leaders make promises, commit to deadlines, or take on challenges that are at the limit of their capabilities.  For some, it's a requirement of the job.  Can you relate?  How do you manage the pressure of promises?  Am I stating the obvious that upfront is the...

Unmanaged People

"If you pick the right people and give them the opportunity to spread their wings, and put compensation as a carrier behind it, you almost don't have to manage them." Jack Welch - 20yr. CEO of General ElectricRead for More Business Advice Whether you're a C-level...

Sam’s Rule #4

Sam’s Rule #4

Among the many amazing organizations and leaders I've worked with, some have influenced me more than others. Two of those were Walmart, and Sam Walton. Although I never knew Sam Walton personally, I’ve felt his spirit and experienced his impact on numerous occasions....

Shoulder to Shoulder

With which would you rather enter a battle -- 20 average warriors or 5 Navy Seals? Rob Marchalonis helps organizations improve their Leadership, Strategy, & Processes (LSP) so they can grow and prosper.  Connect with him at LSP123.com or IncentShare.comRead for...

Let Strategy Bridge Your Leadership Gap

Let Strategy Bridge Your Leadership Gap

Need Leaders? Organizational success begins with leadership.  Unfortunately, leadership effectiveness varies widely in most organizations. This is especially true in smaller businesses with young or inexperienced leaders, inadequate training, and limited "bench...

Subscribe for Updates & Resources

8 + 15 =