I know what was said, but what was really communicated? Too often, because of courtesy, culture, or for other reasons, one party doesn’t believe it’s appropriate (or more likely worth the risk) to share their true thoughts and opinions. I sometimes wonder how much is gained or lost as a result. Some of my favorite words of advice to young leaders and anyone in a customer-facing role is “Listen for what was meant, not just what was said.”
Rob Marchalonis helps organizations improve their Leadership, Strategy, & Processes (LSP) so they can grow and prosper. Connect with him at LSP123.com or IncentShare.com
More Business Advice
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Great leaders develop smart strategy, establish processes for they're workgroup, and then use their wisdom, experience, and authority to deal with exceptions.Read for More Business Advice Whether you're a C-level leader, entrepreneur or looking to sharpen your...
Congratulations to AL and LSP!
I'm admittedly not the biggest Alabama or even sports fan, but I'm continually amazed at the display of world-class LSP in televised football. Live, up close, HD, plus slow-motion replay and analysis. Leadership, Strategy, & Process in 1-2-3 order is a simple...