12 Steps to Guide Your Response

by Rob Marchalonis.

If you are a leader, it’s almost certain you will eventually have to lead through a crisis. The types of crises can vary, but consider those caused by natural disasters, economic circumstances, health concerns, military incidents, social uprisings, relational conflicts, and more which can affect individuals, organizations, communities, or entire countries.

Some crises warrant immediate action, like when a fire erupts or an accident causes injury. Situations like those require immediate attention – summon help, put out the fire, apply first aid, and move to safety. Obviously, it’s a good idea to have procedures, training, supplies, and other resources in place for potential emergencies.

Other crises offer you valuable time to plan, prepare, and lead with more efficiency and effectiveness. As you navigate your next crisis as a leader, consider the steps and sequence below to enhance your leadership response:

 

Steps to Consider as You Lead Through Crisis:

 

  1. Pause – for minutes, hours, or longer as needed to avoid harmful over-reaction and to establish a methodical response.
  2. Assess – the situation appropriately with facts and data, trusted news and information sources, experts and associates.
  3. Engage – with others whom you lead or serve to listen, learn, get input, and provide needed comfort and reassurance.
  4. Empathize – with those who are affected or suffering to show your understanding, concern, and desire to be helpful.
  5. Identify – circumstances, issues, risks, and resources which may need attention as well as potential options for each
  6. Prioritize – the most important or critical issues to best allocate your team’s time, money, effort, and other resources.
  7. Protect – consider what is most essential to defend, to ensure the safety and survival of individuals and the organization.
  8. Actions – help workgroup leaders prioritize specific next steps and allocations of time, money, people, and other resources.
  9. Help – consider where your leadership, experience, skills, relationships, and resources can be best utilized to assist others.
  10. Follow-Up – stay in touch with people, priorities, and progress using appropriate communication methods like one-to-ones.
  11. Opportunities – within each crisis, look for new and often unanticipated opportunities to learn, adapt, grow, and prosper.
  12. Celebrate – find opportunities to recognize individuals and workgroups for their effort, progress, success, and victories.

Leaders, at no other time is your leadership more needed than in periods of crisis. When they occur, I hope the list above will help guide your response to lead more thoughtfully, methodically, and successfully.

 

What Others Say About Crisis Management and Leadership:

 

WSJ Article on Crisis.

Leading Through Crisis Podcast – Pastor Craig Groeschel  (Search 3/26/2020, COVID-19)

How a Navy SEAL Manages Change.

Warren Buffet on Leadership.

 

Rob Marchalonis helps businesses navigate through challenges and opportunities with an emphasis on smart Leadership, Strategy, and Processes (LSP). Learn how he can help you at 717-397-3444 or email Rob@LSP123.com ©2020

More Business Advice

Business owners, employers, and leaders can sharpen their skills with the content below.

What Did You Mean by That?

What Did You Mean by That?

I know what was said, but what was really communicated?  Too often, because of courtesy, culture, or for other reasons, one party doesn't believe it's appropriate (or more likely worth the risk) to share their true thoughts and opinions.  I sometimes wonder how much...

Peer Pressure

Peer Pressure

In my experience, one of the most formidable powers in your workplace is peer pressure.  The ongoing anxiety by employees that their input and actions will be observed, judged, and possibly challenged by co-workers, associates, friends, and family. When the culture...

Definition of Culture

My simple definition of an organization's culture is: (Leadership + Strategy) = Culture Who leaders are, what they believe, how they behave, and their plan or strategy to move the organization forward and deliver increasing value to stakeholders tends to define the...

Shared Success

Find a simple way to "share the success" of your organization with your workgroups and you can unleash amazing capacity and potential within your workforce!  Learn more at IncentShare.comRead for More Business Advice Whether you're a C-level leader, entrepreneur or...

Super Strategies

Super Strategies

During 25+ years as a business leader, some strategies have proven to be game-changers.  Virtually all were taught to me by others, and many produced amazing results.  Here are a few from my Top 10 list: A simple emphasis on LSP - Leadership, Strategy, & Process....

Exceed Expectations

Many leaders make promises, commit to deadlines, or take on challenges that are at the limit of their capabilities.  For some, it's a requirement of the job.  Can you relate?  How do you manage the pressure of promises?  Am I stating the obvious that upfront is the...

Unmanaged People

"If you pick the right people and give them the opportunity to spread their wings, and put compensation as a carrier behind it, you almost don't have to manage them." Jack Welch - 20yr. CEO of General ElectricRead for More Business Advice Whether you're a C-level...

Sam’s Rule #4

Sam’s Rule #4

Among the many amazing organizations and leaders I've worked with, some have influenced me more than others. Two of those were Walmart, and Sam Walton. Although I never knew Sam Walton personally, I’ve felt his spirit and experienced his impact on numerous occasions....

Shoulder to Shoulder

With which would you rather enter a battle -- 20 average warriors or 5 Navy Seals? Rob Marchalonis helps organizations improve their Leadership, Strategy, & Processes (LSP) so they can grow and prosper.  Connect with him at LSP123.com or IncentShare.comRead for...

Let Strategy Bridge Your Leadership Gap

Let Strategy Bridge Your Leadership Gap

Need Leaders? Organizational success begins with leadership.  Unfortunately, leadership effectiveness varies widely in most organizations. This is especially true in smaller businesses with young or inexperienced leaders, inadequate training, and limited "bench...

LSP123 Leadership, Strategy, Process - business & leadership coaching

Rob Marchalonis

Rob@LSP123.com

717-397-3444

Lancaster, PA

Subscribe for Updates & Resources

2 + 11 =